RETURN

Can I return products I am not fully satisfied with?

To ensure that your shopping experience with The Bear House is completely hassle free, we provide you the option to return products in a convenient and transparent manner. To be eligible for returns, the products must be in unused and re-saleable condition. You can place a request for returns within 10 days of receiving your product. Please note there is no returns on boxers.

Return Link: https://thebearhouse.com/apps/ecoreturns/

Which address do I send the product to be returned to?

Please make sure the below address is neatly pasted on your returns parcel irrespective of whether it is our pick-up service or if you have self-shipped.

You could self-ship it to the below address:
Bear House Clothing Pvt Ltd
#31/161 Preethy Nagar, Laggere, Bengaluru 560 058

If you have any questions about this Return Policy, please feel free to Contact Us through our Website or write to us at care@thebearhouse.com

REFUND

How long will the entire returns process take?

It can take up to 14 working days for us to receive your return, depending on your location and the courier service you use. Once we receive your returned item, we will inspect and process the same within 7 working days to ensure you receive your refund as quickly as possible.

How will I be refunded for the return?

On successful processing refund, the refund amount of item value minus the shipping amount will be credited back into your account through which you had initially made the payment. In case of payment made via Cash on Delivery (CoD) refund will be issued via store credit

Damaged Items and Incorrect Shipments

If the return is due to an item being delivered damaged or an incorrect item being shipped to you, you will also be refunded for the original shipping charges you paid at the time the order was placed. Please indicate if your item was damaged or incorrect while creating your returns by writing to us at Support@thebearhouse.com A photo image is helpful to speed up claims.

COUPON CODE

Please note : The coupons are only available on the mobile APP purchase and you will be unable to avail the coupon/discount on the website.

Eligibility: This offer is valid for all customers who make a purchase of ₹1000 or more at The Bear House. The discount is applicable to the total value of the cart, excluding delivery charges (if any).

Discount Details: Eligible customers will receive a flat discount of ₹100 on their total purchase amount before taxes and shipping fees are applied. This discount is applicable only on purchases that meet or exceed the minimum purchase amount of ₹1000.

Only exchange will be applicable on order purchased with coupon NORETURN10 & BUY4