SHIPPING, RETURN & EXCHANGE POLICY

Orders are typically processed and shipped within 1 business day (Monday to Friday, excluding public holidays).

• Free shipping is available on all prepaid orders.
• A nominal shipping fee of ₹99 may apply to Cash on Delivery (COD) orders and will be displayed at checkout.

Once your order has been shipped, you will receive tracking details via WhatsApp, SMS, and email. You can use these details to track your shipment in real time.

If your order contains multiple items, they may be shipped separately based on product availability. In such cases, you will receive separate tracking details for each shipment, and no additional shipping charges will apply.

Delivery timelines vary depending on your location and courier partner serviceability. While we strive to deliver your order as quickly as possible, unforeseen circumstances such as weather conditions, public holidays, or logistics delays may occasionally affect delivery timelines.

Our courier partner will make multiple delivery attempts. If delivery cannot be completed due to an incorrect address, customer unavailability, or repeated failed delivery attempts, the shipment may be returned to our warehouse.

Once an order has been shipped, the delivery address cannot be modified. Please ensure your shipping details are accurate before placing your order.

We offer 7-day hassle-free returns and exchanges from the date of delivery, subject to the following conditions:

• Products must be unused, unwashed, and unworn.
• Original tags, labels, and packaging must be intact.
• Products must be free from stains, perfumes, deodorants, alterations, or any damage caused after delivery.
• Returned items must successfully pass our quality inspection.

• A one-time exchange is permitted for the same or a different product in another size or color, provided the replacement product is of equal or higher value.
• Exchanges for lower-value products are not permitted. If the replacement product is of higher value, the customer must pay the price difference.
• Exchanged products are not eligible for further exchanges or returns.
• All exchanges are subject to stock availability.

Prepaid Orders

Refunds will be processed to the original payment method used while placing the order.

Cash on Delivery (COD) Orders

Refunds will be issued as Store Credit to the registered email ID.

• Store Credit is valid for 6 months.
• Store Credit is non-transferable and cannot be converted into cash.
• The validity of Store Credit cannot be extended after expiry.

Products purchased during sale events or promotional offers are not eligible for return.

Customers may avail of a one-time exchange, subject to the following conditions:

• Exchange is allowed for the same or a different product in another size or color.
• The replacement product must be of equal or higher value.
• Exchanges for lower-value products are not permitted.
• Any price difference must be paid by the customer.
• Exchanges are subject to stock availability.

No refunds will be processed for sale or promotional purchases.

• A ₹49 return pickup fee will be deducted from the refund amount for all approved returns.
• Shipping charges paid during purchase are non-refundable.
• The return pickup fee is applicable per return request.

If you receive a damaged, defective, or incorrect product, please report the issue within 24 hours of delivery by contacting our Customer Support team and sharing clear product images along with an unboxing video (if available).

If the package appears tampered with or the packaging seal is broken at the time of delivery, please do not accept the order and inform our Customer Support team immediately.

Requests reported after 24 hours may not be eligible for resolution.

For hygiene and safety reasons, the following items cannot be returned or exchanged:

• Accessories (including Sunglasses, Caps, and Chains)
• Socks
• Innerwear (including Boxers and Trunks)
• Flat Store products
• Products specifically marked as Non-Returnable

Returned products must be:

• Unused
• Unwashed
• In their original condition
• With all original tags attached
• Returned in their original packaging

The following products will not qualify for return or exchange:

• Used or washed items
• Products with missing tags
• Altered garments
• Products showing signs of wear
• Products damaged after delivery

Products that fail our quality inspection will not be eligible for a return, exchange, or refund.

Once the returned product is received and successfully passes our quality inspection:

• Refunds will be initiated within 1 business day (Monday to Friday, excluding public holidays).

The refund typically reflects in your account within 5–7 business days, depending on your payment provider.

If reverse pickup is unavailable in your location, please self-ship the product to:

The Bear House
Sy. No. 92, Anugondanahalli Village,
Anugondanahalli Hobli, Hoskote Taluk,
Bengaluru, Karnataka – 560067

Before Shipping

• Pack the product securely.
• Mention your Order ID and Registered Mobile Number on the package.
• Use a reliable and trackable courier service. We recommend India Post Speed Post.

Please note:

• The Bear House is not responsible for products lost during self-shipping.
• Customers should retain the courier receipt until the return process is completed.

Self-Shipped Returns

Refunds for self-shipped returns will be processed within 2 business days after the product is received and verified at our warehouse.

Self-Shipped Exchanges

Exchange orders for self-shipped returns will be dispatched within 1 business day after the product is received and verified at our warehouse.

Return and exchange requests can be initiated only through The Bear House Mobile App.

Steps

1. Open The Bear House App.
2. Go to My Account.
3. Log in using your registered mobile number or email ID.
4. Select Return & Exchange Request.
5. Choose the item and reason for the return or exchange.
6. Submit your request.

Please ensure the product is packed securely in its original packaging with all tags intact before handing it over to the courier partner.

Once the returned product reaches our warehouse and successfully passes our quality inspection, we will process your refund or exchange, as applicable.

Note: Return and exchange requests cannot be created through the website. Requests must be initiated through The Bear House Mobile App.

Once your return request is approved:

• Our courier partner will attempt pickup up to three times.
• Reverse pickup is subject to service availability in your pin code.
• If the pickup is not completed within 2 days of approval, please contact our Customer Support team.
• If reverse pickup is unavailable or all pickup attempts fail, customers will be required to self-ship the product.

• Return and exchange requests must be raised within 7 days of delivery.
• Requests can only be initiated through The Bear House Mobile App.
• Products that fail our quality inspection will not be eligible for a return, exchange, or refund.
• Reverse pickup is subject to service availability in your pin code.
• The Bear House reserves the right to reject any request that does not comply with this policy.
• This policy is subject to change without prior notice.