You have 7 days from the delivery date to return or exchange an item. Products must be unused and have all original tags intact. Returns are not accepted for trunks, boxers, sunglasses, caps, card holders, cufflinks, belts, and socks.

After the returned item reaches the warehouse and passes quality checks, refunds are processed within 1 working day. Prepaid orders receive a refund link via email and WhatsApp. COD orders receive a redeemable gift card.

Prepaid orders ship free across India. COD orders have a non-refundable Rs 100 shipping fee. All prepaid orders get a 5% discount.

Open The Bear House app, go to the Profile section, and tap “Track Order.” You will also receive tracking updates via email and SMS after dispatch.

The Bear House accepts UPI, credit cards, debit cards, net banking, and Cash on Delivery. Visa and Mastercard are supported. Prepaid orders get a 5% discount and free shipping.

Yes, international shipping is available. Charges depend on the destination and are shown at checkout. International orders cannot be cancelled or returned.

RTO means Return to Origin. It indicates that the delivery partner attempted delivery up to 3 times but was unsuccessful due to reasons like incorrect address, unreachable phone, or pin code mismatch.