Return & Exchange Policy

You have 7 days from the delivery date to return or exchange any item purchased on thebearhouse.com or the TBH app. If the size doesn't work or you've changed your mind about the colour, we'll exchange it. If the product isn't for you, we'll process a refund. Items must be unused, unworn, and have all original tags intact. Returns are not applicable on trunks, boxers, sunglasses, caps, card holders, cufflinks, belts, and socks.

You can initiate a return or exchange through the Bear House mobile app: (1) Open the app and go to your Profile section. (2) Tap Return & Exchange to raise a request. (3) Pack the item in its original packaging with tags intact. (4) Hand it over to the courier when they arrive for pickup. Once we receive and verify the item at our warehouse, we'll issue a refund or process the exchange. A handling fee of ₹50 applies to all return requests. If your pin code is outside our pickup area, you'll need to self-ship the item to our warehouse. Keep your shipping receipt for tracking.

Yes. You can exchange for the same product in a different size or colour, or for a completely different product. Any discount applied on the original order will not carry over to the exchanged item.

We're unable to accept returns after 7 days from the delivery date.

Notify us within 24 hours of delivery. Email a photo of the damaged item to support@thebearhouse.com and we'll sort it out.

After the returned item reaches our warehouse and passes verification, refunds are processed within 1 working day. Prepaid orders: Refund link sent to your registered email and WhatsApp number. COD orders: Refund issued as a gift card, redeemable on thebearhouse.com and the TBH app. Split payments (prepaid + store credit): Refunded in the same proportion as the original payment.

Our delivery partners attempt up to 3 reverse pickups. A return may be cancelled if: the delivery partner can't reach you by phone, your address is difficult to locate, the phone number or address on file is incorrect, or the pin code doesn't match. After a failed attempt, the delivery partner will contact you to reschedule. If all 3 attempts fail, the return request gets cancelled. To avoid this, answer calls from delivery partners and respond to reschedule messages promptly. If your request was cancelled, call us at 8884477728 or email support@thebearhouse.com.

Check the tracking status after handover. It should move from "Out for pickup" to "Pickup done" or "In Transit." If it stays unchanged or shows cancelled, contact us within 24 hours with: pickup date, pickup executive's contact number, screenshot of courier tracking details, and call recording with the pickup executive (if available).