Placeholder Return Policy | The Bear House

We offer hassle-free returns for ALL product (except boxers) within 10 days. We offer hassle-free returns for ALL product (except boxers) within 10 days. We offer hassle-free returns for ALL product (except boxers) within 10 days. We offer hassle-free returns for ALL product (except boxers) within 10 days. We offer hassle-free returns for ALL product (except boxers) within 10 days. We offer hassle-free returns for ALL product (except boxers) within 10 days. We offer hassle-free returns for ALL product (except boxers) within 10 days. We offer hassle-free returns for ALL product (except boxers) within 10 days. We offer hassle-free returns for ALL product (except boxers) within 10 days. We offer hassle-free returns for ALL product (except boxers) within 10 days. We offer hassle-free returns for ALL product (except boxers) within 10 days. We offer hassle-free returns for ALL product (except boxers) within 10 days. We offer hassle-free returns for ALL product (except boxers) within 10 days. We offer hassle-free returns for ALL product (except boxers) within 10 days. We offer hassle-free returns for ALL product (except boxers) within 10 days. We offer hassle-free returns for ALL product (except boxers) within 10 days. We offer hassle-free returns for ALL product (except boxers) within 10 days. We offer hassle-free returns for ALL product (except boxers) within 10 days. We offer hassle-free returns for ALL product (except boxers) within 10 days. We offer hassle-free returns for ALL product (except boxers) within 10 days. We offer hassle-free returns for ALL product (except boxers) within 10 days. We offer hassle-free returns for ALL product (except boxers) within 10 days. We offer hassle-free returns for ALL product (except boxers) within 10 days. We offer hassle-free returns for ALL product (except boxers) within 10 days. We offer hassle-free returns for ALL product (except boxers) within 10 days. We offer hassle-free returns for ALL product (except boxers) within 10 days. We offer hassle-free returns for ALL product (except boxers) within 10 days. We offer hassle-free returns for ALL product (except boxers) within 10 days. We offer hassle-free returns for ALL product (except boxers) within 10 days. We offer hassle-free returns for ALL product (except boxers) within 10 days. We offer hassle-free returns for ALL product (except boxers) within 10 days. We offer hassle-free returns for ALL product (except boxers) within 10 days. We offer hassle-free returns for ALL product (except boxers) within 10 days. We offer hassle-free returns for ALL product (except boxers) within 10 days. We offer hassle-free returns for ALL product (except boxers) within 10 days. We offer hassle-free returns for ALL product (except boxers) within 10 days. We offer hassle-free returns for ALL product (except boxers) within 10 days. We offer hassle-free returns for ALL product (except boxers) within 10 days. We offer hassle-free returns for ALL product (except boxers) within 10 days. We offer hassle-free returns for ALL product (except boxers) within 10 days. We offer hassle-free returns for ALL product (except boxers) within 10 days. We offer hassle-free returns for ALL product (except boxers) within 10 days. We offer hassle-free returns for ALL product (except boxers) within 10 days.

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Return Policy

We would like you to have complete peace of mind when buying products from THE BEAR HOUSE. You can return all items within 10 days of receipt for a refund of the items purchased. All queries related to Shipping & Returns would be addressed via the returns tab on the website.

Please note:

There is NO return on 'Boxers' & 'Flat store' items (for hygiene reasons)

Note: Our customer service working hours are 9:00AM to 6:00PM (Monday - Saturday). No customer service will be available on Sundays, All bank & national holidays

To return your order, click on the following link & enter your order details: https://thebearhouse.com/apps/ecoreturns

A confirmation will be shared once the return/exchange request is approved. If you face any problems in creating a Return Request online, please email us at support@thebearhouse.com

Note:
a) In case you have opted for THE BEAR HOUSE to organize the pick-up of your return, our logistics team will organize the pick-up within 24-48 working hours of placing the pick-up request. Please do ensure your availability and shipment readiness for handing over the return to the pick-up team

b) If your pin code falls outside our pick-up service area, you will need to self-ship the return item (using a reliable courier partner). This is subject to your returns being inspected upon receipt at our end

c) In case you are self-shipping your returns back to us, please retain your shipping receipt so as to enable us to track the delivery of your returns to us

d) Please note there is no return available for boxers/ inner-wear / flat store items due to hygiene reasons. There is no return/exchange option available for flat store items

RETURNING PACKAGES

IMPORTANT: Please note that items returned without filling the returns form will not be processed. All returns are subject to discretion of THE BEAR HOUSE

a) All items to be returned should be unused and in their original condition with all original tags and packaging intact-and should not be broken or tampered with. If the above conditions are not met, in order to re-ship the product, there will be an additional charge of Rs. 100

b) Please do take care that you pack items securely and safely to prevent any loss or damage during transit. For all self shipped returns, we recommend you use a reliable courier service

This is subject to your return having met the requirements of being unused, returned within 10 days of receipt.

To return your order, click on the Exchange & Returns tab > Enter phone/email id > Enter order number > Agree to the terms & conditions >  Click on Find my order

Alternatively you can directly click on the link : https://thebearhouse.com/apps/ecoreturns

A confirmation will be shared once the exchange request is accepted. If you face any problems in creating a Return Request online, please email us at support@thebearhouse.com 

Please note: Size is subject to availability. Exchanged products will not be eligible for further returns or exchanges. 

For exchanges, the reverse pick up will be done in 2-3 working days post the Return & Exchange request.

Once we receive the request the logistics team will pick up the product within 2-3 working days.

Post product is picked up, exchange item will be shipped from our end within 24-48 hours.

Please make sure that the address is pasted neatly on your returns parcel irrespective of whether it is our pick-up service or if you have self-shipped.


You could self ship it to the below address:


Bear House Clothing Pvt Ltd
31/161, near Life Line Hospital, Preethy Nagar, Laggere, Bengaluru, Karnataka 560058


If you have any questions about this Return Policy, please feel free to Contact Us through our Website or write to us at support@thebearhouse.com


CAN I RETURN PRODUCTS I AM NOT FULLY SATISFIED WITH?


To ensure that your shopping experience with The Bear House is completely hassle free, we provide you the option to return products in a convenient and transparent manner. To be eligible for returns, the products must be in unused and re-saleable condition. You can place a request for returns within 10 days of receiving your product.

We are pleased to inform you that we will arrange for the pickup of your return within the next 2 to 3 working days. Once our dedicated logistics team retrieves the item, we will promptly initiate the refund process, which typically takes between 24 to 48 hours to complete. Rest assured, we are committed to ensuring a smooth and efficient return and refund experience for you.

Your refund will be processed within 24-48 hours of the item being picked up from the logistics.

For COD orders, refund will be issued via store credit/refund link

For Prepaid orders, refund will be credited to the original source

Note: COD Charges & Cashback will not be refundable

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