Working Hours: Everyday 10AM - 6PM
We reply within 24 hours.
The Bear House, 3rd Floor, Raheja Point, 17/2, Magrath Road, Ashok Nagar, Opposite Garuda Mall, Museum Road, Bengaluru, Karnataka 560025
Frequently Asked Questions
📦 Orders & Delivery
We offer free shipping on all prepaid orders. A shipping fee of ₹99 applies to Cash on Delivery (COD) orders.
We're just as excited as you are! Most orders are dispatched within 1 business day of being placed.
Once dispatched, your order usually reaches you within 2–5 business days, depending on your location.
While we always aim to deliver your order as quickly as possible, same-day delivery isn't available just yet. We're working on making this happen in the future. Stay tuned! In the meantime, you can check the estimated delivery date by entering your pin code on the product page.
As soon as your order is shipped, we'll send the tracking details via WhatsApp and email. You can also track your order anytime through The Bear House App by going to Profile → All Purchases → Select Order → Track Shipment.
Yes! We deliver to most serviceable pin codes across the country.
You may receive a call or message from the delivery executive before your order is delivered.
If you're unavailable, you may ask a family member, neighbour, security desk, or receptionist to collect it on your behalf. Alternatively, you may request the delivery executive to attempt delivery again, subject to feasibility.
Need to make a quick change? No worries! You can update your delivery address within 30 minutes of placing your order, either through the order confirmation page or by reaching out to our support team. 🐻
We're sorry to hear that. Before reaching out to us, we recommend checking with your family members, neighbours, security desk, or reception (in case of office or gated community deliveries), as someone may have accepted the package on your behalf.
If you're still unable to locate your order, please contact us within 24 hours of receiving the delivery notification. We'll investigate it right away. Kindly note that the investigation with our logistics partner may take up to 7–10 business days.
For faster assistance, we recommend writing to support@thebearhouse.com
That's certainly not the experience we want you to have, and we're here to help. For faster assistance, we recommend writing to support@thebearhouse.com and sharing the following details:
- A clear image of the packaging cover with the packing slip fully visible
- A full image of all the items received
- Images of the packaging cover from all four sides
Once we receive these details, we'll conduct a thorough investigation, which may take up to 2 business days.
🔄 Returns & Exchanges
We've made returns and exchanges simple for you! You can raise a request through The Bear House App within 7 days of delivery. 🐻
Here's how:
- Open The Bear House App
- Go to Profile
- Select Return & Exchange Request
- Choose the order and item you'd like to return or exchange
- Submit your request
Once your request is raised, we'll arrange the pickup and keep you updated every step of the way.
Once your request is raised, our courier partner usually picks up the item within 2 business days. To ensure a smooth pickup experience, please keep an eye out for calls from the pickup executive and respond if contacted.
No worries, pickup attempts are automatically rescheduled if missed, and our courier partner will make up to 3 pickup attempts. Please ensure you're available and respond to calls from the pickup executive to avoid delays. If your pickup is still pending after these attempts, our bears are always here to help. 🐻
We're really sorry about that. Please report the issue within 24 hours of delivery.
For faster assistance, we recommend writing to support@thebearhouse.com and sharing the following details:
- Clear images showing the damage or issue with the product
- An image of the packaging cover
Our bears are always here to help. 🐻
Most products are eligible for return or exchange. However, innerwear, socks, sunglasses, perfumes, accessories, and free promotional products are not eligible due to hygiene and policy reasons.
Items purchased during Black Friday Sale, Cyber Monday Sale, Valentine's Day Sale, or other special promotions are not eligible for return and can only be exchanged, subject to size availability.
Exchange is allowed only once per item and can be done for products of the same value or a higher value.
No. One item can only be exchanged against one item of the same or higher value.
Yes, a nominal return fee of ₹49 will be deducted from your refund amount.
This helps us maintain a fast, reliable, and sustainable returns experience for all our customers.
We understand this can be disappointing. Returns may be rejected if the product is used, damaged, returned without original tags or packaging, or if a different product is sent back.
Please monitor the tracking status after handing over the package. It should update to "Pickup Done" or "In Transit."
If the status remains unchanged or shows cancelled, please contact us within 24 hours. For faster assistance, we recommend writing to support@thebearhouse.com and sharing the following details:
- Pickup date
- Pickup executive's contact number
- Screenshot of the courier tracking details
- Call recording with the pickup executive (if available)
Our bears are always here to help. 🐻
In some locations, reverse pickup services may not be available due to courier partner limitations, even if delivery services are available.
Pack the product securely with all original tags and packaging intact. Include your order ID and contact details inside the package and ship it using a reliable courier service.
You may use any reliable courier service. We recommend India Post (Speed Post) due to its wide coverage and reliability.
Courier charges for self-shipped returns are not reimbursed. However, the ₹49 return fee will not be applicable in such cases.
You can share the courier receipt with our support team via chat, email, or call.
Our bears are always here to help. 🐻
Once your returned item reaches our warehouse, it undergoes a quality check within 2 business days.
After successful verification:
- Refunds are processed within 1 business day.
- Exchange orders are dispatched within 1 business day.
For prepaid orders, refunds are initiated to the original payment source. For COD orders, refunds are issued as a Bear House Gift Card.
💳 Payments & Refunds
Don't worry! Please allow up to 30 minutes for the confirmation to come through.
If you still haven't received it within 24 hours, please contact our support team. If the payment has been received by us, we'll manually create and process your order. If not, the amount will automatically be refunded to your original payment method within 5–7 business days.
Our bears are always here to help. 🐻
Yes! EMI options are available at checkout through eligible payment partners.
Absolutely not. All prices displayed on our website are inclusive of applicable taxes. What you see is exactly what you pay.
Yes, Cash on Delivery is available for orders up to ₹5,000.
🎁 Offers & Discounts
Only one coupon code can be applied per order.
Unfortunately, coupon codes cannot be applied once the order has been placed.
🤎 Need More Help?
Don't worry, our bears are always here to help. 🐻 Reach out to us via chat, email, or call, and our team will be happy to assist you.
